BusinessHotels.com (“We”) are committed to protecting your privacy and information security. We have put in place policies and procedures to protect any personal information we collect about you to comply with the General Data Protection Regulation (GDPR) Regulation (EU) 2016/679; and any subsequent amendments. Details of how we collect, use and disseminate your personal data are described here to demonstrate our commitment to protecting your privacy.
Your privacy and the security and confidentiality of your data is very important to us. You’ve placed your trust in us by using our services. We value that trust. We are committed to protecting and safeguarding any personal data that you give us. We want you to understand how we use your data and your rights regarding that data
Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it and what your rights are.
Personal data means any information that may be related to an identified or identifiable natural person (the ’data subject’). Personal data includes all types of information that is direct or indirect (i.e., used in conjunction with other data) referable to the data subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, passport information, frequent flyer information.
We obtain traveler information from travel agencies, travel suppliers, corporate travel departments, and other travel related companies with whom we have a legal or business relationship. This information includes names, passport information, telephone numbers etc.
We also collect information about you that you share with us when you register with us as a client.
In order to provide you with our online travel service, we must collect personally identifiable information ("Personal Data"). We may collect the following categories of Personal Data you provide to us while you are using the site:
Identifiers: Name, Address, Phone number, Email address, Age, Date of birth, Gender, Username and password for our site, IP address.
Commercial information: Credit card number and payment information.
Internet or other electronic network activity information: IP address, Device information, Web log information, Search preferences related to specific searches, Bids through your interactions with our site.
Inferences drawn from other Personal Data: Profile or purchasing habits inferred from Personal Data, Device information, Web log information, Search preferences related to specific searches, Bids through your interactions with our site.
Geolocation data: General device location, With consent, specific device location.
In addition, we may receive certain categories of Personal Data listed above from sources other than you, specifically from the following categories of sources: Third party applications (including, but not limited to Facebook and Google) that you use for single sign-on, Our affiliates, subsidiaries, or business partners, Third party data providers, Individuals purchasing services on your behalf.
If you purchase services for other travelers or travel companions, you must make sure that you have the right to provide their personal data to us and that those other travelers have accepted how Priceline uses their information as stated in this policy. Personal data of other travelers is collected only for the purpose of providing such personal data to the appropriate travel supplier to fulfill the requested service, or as otherwise may be required or permitted by applicable law.
We use Personal Data to provide you with services, improve website features for a better user experience, and to contact you with timely updates, new services, special offers, and relevant content.
Our legal basis for using your data, where required by law, includes: (a) necessary for transaction performance, (b) compliance with legal obligations, (c) consent as required by law, and (d) legitimate interests like marketing, provided you have not objected.
Providing Personal Data is required for making reservations and transactions. You can control our use of Personal Data for direct marketing and cookies on our site.
We also use your Personal Data as detailed in the "Disclosing Your Personal Data" section below.
Protecting your Personal Data is a top priority at BusinessHotels.com. We employ technical, administrative, and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and ensure correct use of Personal Data. To provide protection for credit card transactions while in transit, BusinessHotels.com currently uses Secure Socket Layer encryption.
If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the "Contact Us" section of this Privacy & Cookies Policy.
You must be 18 years or older to use the site. Our Services are not directed at or intended for use by children. We do not knowingly collect Personal Data from children under 16 years of age. The limited circumstances we might need to collect the Personal Data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). This will only be used and collected as provided by a parent or guardian and with their consent.
If you become aware that your child or any child under your care has provided us with information without your consent, please contact us using the contact details listed in the “How to Contact Us” section below.
Our site contains links to other websites or services that are not owned or controlled by us, including links to websites of travel suppliers and our advertisers, sponsors, and partners. This Privacy & Cookies Policy only applies to information collected by our site. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy policies posted on those websites.
We are not responsible or liable for the privacy or business practices of any third-party websites linked to our site or third-party social media features on our site, such as Facebook, Google Plus, Twitter, and YouTube. Your use of third-party websites linked to our sites is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave one of our sites or use third-party social media features.
BusinessHotels.com hotel inventories, payments, and customer support are powered by Priceline Partner Solutions (“PPS”), a subsidiary of Priceline.com, LLC headquartered in Norwalk, Connecticut, United States.
Certain reservations are facilitated by Priceline through its sister companies, including Agoda Company Pte Ltd. (Agoda.com), headquartered in Bangkok, Thailand, and Booking.com B.V. (Booking.com), headquartered in Amsterdam, the Netherlands.
BusinessHotels only discloses your Personal Data as described in this Privacy & Cookies Policy or as otherwise authorized by you.
Sharing your Personal Data for business purposes: We may disclose your Personal Data with suppliers, companies within our corporate family, business partners, agents, and vendors for various purposes including providing integrated services, personalized offers, customer support, fraud detection, and compliance with applicable law.
Future Business Transfers: In the event of a business transfer, your Personal Data may be transferred as part of the transaction. The acquiring company would honor this Privacy & Cookies Policy or obtain your consent for any material changes.
Compliance with Law: BusinessHotels may release Personal Data to comply with legal obligations or to protect against fraudulent activities. We may also disclose Personal Data for operational purposes as outlined in our cookie and tracking policy.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. These measures include policies, procedures, employee training, physical access control, and technical elements relating to data access controls. In addition, access to your personal information is limited to those employees, agents, and other third parties who have a business need to know. They will process your personal information only upon our instructions and they are subject to a duty of confidentiality.
We regularly audit our security measures and review our security controls against international standards. These audits help us to further improve our security levels. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code stored on a user's device that help personalize the website experience by remembering information about a user's visit.
The site uses cookies to store preferences, display personalized content, analyze trends, administer the site, track user movements, serve targeted ads, and gather demographic information. On mobile websites and apps, we may use Anonymous Device IDs or Advertiser Identifiers similar to cookies.
BusinessHotels.com Cookies (First Party Cookies): We use these cookies to enhance your web experience, like storing your email for quicker logins and tracking your search criteria.
Third Party Cookies: We work with third-party services such as ad targeting, data providers, analytics, remarketing pixel tags, and Flash cookies to improve site performance, target ads, and analyze user behavior.
Controlling Cookies: You can control cookie use by configuring your browser to reject cookies or opt out of third-party cookies through the links provided for various services like Google, Criteo, and Network Advertising Initiative.
Mobile Devices: We may collect unique identifiers from mobile devices to deliver customized ads or content. To opt-out of interest-based advertising, follow the specific instructions for Android and iOS users.
To opt-out of ad targeting cookies set by Google and Doubleclick on our Site, click here: https://www.google.com/settings/u/0/ads?hl=en.
To disable the display of advertisements served by Criteo, click here: https://www.criteo.com/privacy/.
To generally opt-out of receiving personalized ads from third-party advertisers and ad networks, visit the opt-out pages on the NAI website and DAA website or click here. If you are located in the European Union, please click here to opt out: https://www.networkadvertising.org and https://www.aboutads.info.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout.
For instructions on how to configure your browser settings to reject cookies, click here: https://www.networkadvertising.org/choices/.
When you access our website or utilize any of our booking applications, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.
We may use IP addresses for system administration, investigation of security issues and compiling anonymized data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you.
Our site is operated in the United States. If you are located in Europe, Priceline.com LLC (“Priceline US”) participates in the EU-US Data Privacy Framework for Personal Data received in the United States from the European Union (“EU”) and the European Economic Area (“EEA”) (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF (“UK-U.S. DPF”), and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) (collectively, the EU/EEA, UK, and Swiss Frameworks are the “DPF”). Priceline US adheres to the DPF as set forth by the US Department of Commerce, including its Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. The List of participants in the DPF is found here.
As part of the services offered to you (on fulfillment of your booking request), the information which you give us may be transferred to countries outside the European Union (“EU”) to our selected vendors. We will take necessary steps to ensure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting the personal data in the booking request, you’re agreeing to the transfer, storing or processing of this data.
With respect to cross-border data transfers from jurisdictions outside the US and Europe (i.e., the EU, EEA, Switzerland, and the UK), your Personal Data will be transferred to the US, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. The cross-border transfer to the US is necessary for the conclusion or performance of your transaction, for the establishment, exercise, and defense of legal claims, and for other purposes to the extent permitted by applicable law.
To the extent the provision of your Personal Data is not necessary for those purposes, or as otherwise permitted by local law, your use of the site or provision of any Personal Data constitutes your consent to the cross-border transfer of Personal Data and the other activities identified in this Privacy & Cookies Policy.
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations.
Under certain circumstances, by law, you have the right to:
Update, modify, delete or obtain a copy of the personal information that we hold on you; or
Restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or
Request a copy of personal information in a suitable format, where any such information has been processed based on your consent or as necessary to perform a contract to which you are a party.
You can request this by contacting the Client Services Manager associated with you.
You can, at any time, opt-out of our Marketing Communications by email by clicking on the unsubscribe link within the marketing emails you receive from us.
We collect certain categories of Personal Data that is considered "personal information" under California law. California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information. As described in the “Our Collection of Your Personal Data” section above, we have collected the following categories of personal information in the past 12 months:
Identifiers: Name, Address, Phone number, Email address, Age, Date of birth, Gender, Username and password for our site, and any other information you may choose to provide either directly (on our webpage or use of a virtual chatbot assistant) or through your use of social media sign-in features (such as Facebook Connect) or as may be required to fulfill the requested service; and IP address.
Commercial information: Credit card number and payment information.
Internet or other electronic network activity information: IP address, Device information, Web log information, Search preferences related to specific searches, and Bids through your interactions with our site.
Inferences drawn from other Personal Data: Profile or purchasing habits inferred from Personal Data, Device information, Web log information, Search preferences related to specific searches, and Bids through your interactions with our site.
Geolocation data: General device location and, with consent, specific device location.
Certain personal information we collect about you may be considered "sensitive personal information" within the meaning of California law, including: credit card information (for billing and transactional purposes in connection with providing products and services). We only use and disclose sensitive personal information as necessary in connection with the performance of services and the provision of goods, compliance with federal, state, or local laws, and as otherwise permitted by California law.
For information about the categories of sources from which we obtain personal information, please refer to the “Our Collection of Your Personal Data” section of this Privacy & Cookies Policy. For information about our purpose(s) for collecting, or possibly sharing your personal information, please refer to the “How We Use Your Information” section of this Privacy & Cookies Policy.
We may share your personal information with third parties as described in the “Disclosing Your Personal Data” section of this Privacy & Cookies Policy. Under California law, some of these disclosure activities may be considered “sales" under California law, even if no money changes hands, and some of these disclosure activities are considered "sharing" for purposes of cross-context behavioral advertising. California consumers have the right to opt-out of the "share" and "sale" of their personal information.
The categories of personal information we have "sold" or "shared" as described in "How We Share Your Information" in the past 12 months include the following: Identifiers, Commercial information, Internet activity, Geolocation data.
We do not use or disclose "sensitive personal information," as the term is defined in California law, for purposes other than as necessary to provide you with our Services.
California law grants certain rights to California residents. These include:
The right to know what personal information we have collected about you, including (i) the categories of personal information, (ii) the categories of sources from which the personal information is collected, (iii) the business or commercial purpose for collecting, selling, or sharing personal information, (iv) the categories of third parties to whom the business discloses personal information, and (v) the specific pieces of personal information the business has collected from you (by requesting to download your personal information).
The right to request deletion of personal information we have collected about you, subject to certain exemptions permitted under applicable law, such as when your personal information is required for us to provide our Services to you.
The right to correct inaccurate personal information that we maintain about you.
The right to opt out of "sale" or the "sharing" of your personal information (as these terms are defined under applicable California law).
Right to non-discrimination for exercising any of the rights described in this section.
To exercise your Privacy Rights under California law, contact us via the information provided in the “How To Contact Us” section below, or click here. To protect your privacy and security, we will need to verify your identity before acting on a request. Please also refer to the options available for directly managing cookies and similar technologies on your desktop or mobile device, as described above. Please note that you can make a request to know twice within a 12-month period.
We will not discriminate against you for exercising any of your rights under California law. Please note, however, that there may be certain circumstances where we are unable to complete your request, such as when we are unable to verify your identity or as otherwise permitted under applicable law. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request related to your personal information. You may also make a request on behalf of your minor child.
As described above, we will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not engage in providing financial incentives for the disclosure of personal information.
Request Report: The following metrics below include the aggregate number of requests to know, requests to delete, and requests to opt-out received, complied with in whole or in part, and denied by Priceline. Please note that these numbers reflect the total number of global requests received by Priceline, including requests received by California consumers.
In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations.
Please note that we may update or change this privacy policy from time to time. If we revise our privacy policy, we will post those changes to this privacy statement, and to other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes we will notify you by means of a notice on this site prior to the change becoming effective. By your continued use of the website, it is implied that you consent to the terms of the revised/updated policy, if any.
You can use this form to submit a request regarding your personal information that is processed by Priceline. Priceline will act upon your request as required by applicable law, which is currently limited to California and the European Union. Please complete this form and we will respond as soon as possible.
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